Part 1 – Something to chew on. Whether we’re talking about the top-line, bottom-line, parts inventory, customer service, sales and marketing…we are definitely doing something wrong! So what are we “doing wrong”… our business’s human capital. Over the next series of...

For the last several years, we have all been obsessed – and rightfully so – with being able to find good people to work for our businesses or more specifically, unable to find good people period!  In fact, we’ve been so engrossed with “finding”/ “buying” talent...

For all the marketing that you engage in for your customers, have you ever thought of what your employees think of your brand? Many organizations get one thing right – they sell their brand internally so that their employees become some of their biggest marketing...

The Peter Principle is a clever observation of how people are hired or promoted within an organization. It states that people are promoted based on their performance in their current role rather than their ability to perform in their promoted role. Thus,...

ON-BOARDING AND INTEGRATING REACHING YOUR BREAK-EVEN POINT At this stage of the game, a business has invested a significant amount of cash into finding the right talent and ensuring superior performance is achieved when they are on-boarded. The next step is being able...

It’s a well-known fact that a very clear connection exists between engaged employees, their performance and the performance of the business i.e. profit and revenue. Being able to seize market position and steer business growth through its largest competitive advantage...