Employee Handbook for Trades: Close the Gaps

Employee Handbook for Trades: Close the Gaps

You have a business to run, and the employee handbook has been three-quarters done for a year. Nobody has finalized the overtime language. The time-off policy lives in someone’s head. Two people quote statutory pay two different ways, and both think they are...
Who owns what breaks as your trades team grows

Who owns what breaks as your trades team grows

You hired good people. The work is coming in. So why does it feel like everyone is doing a little of everything and nobody owns the outcome? That is what it sounds like when a team’s structure breaks: roles blur, and the work no longer matches who is supposed to...
Client Communication in Trades: Stop Losing Referrals

Client Communication in Trades: Stop Losing Referrals

You did the work. The crew showed up, the job got done, the invoice went out. Then the client goes quiet, the referral you were counting on never comes, and you find out later they were unhappy about something you could have fixed in five minutes. That is a client...
Build a Self-Managing Trades Company

Build a Self-Managing Trades Company

You are the bottleneck, and you know it Every decision runs through you. The crew calls you before they pour, before they order, before they leave the yard. Quotes wait on your desk. If you take a week off, the wheels wobble. That is the reality for most trades owners...